WEBSITE TERMS OF USE

Welcome to the SEP Painters website. We hope that you enjoy using our site. On this page you can read more about the terms and conditions of using our site.

Throughout this page, the terms “SEP Painters”, or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

TERMS OF USE OF THIS WEBSITE

Our terms of use set out how the content and images on this website should be viewed, read and used. The following bullet points outline our relationship with you in regard to this website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the graphics and photographic imagery. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of the content of this website (for example, by taking our images, words, or other content and reposting it elsewhere without our permission) may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

PRIVACY AND SECURITY

Respecting your privacy and ensuring the confidentiality of your personal information is critical to us. Our Privacy Policy explains how we collect, safeguard and use your data, and is designed to ensure that we interact with you in accordance with your wishes and in line with current data protection legislation, including the General Data Protection Regulation of May 2018.

Please note that this statement does not extend to websites that are linked to this website. You should refer to the privacy policies of any such websites for further details about their use of your personal information.

WHAT DO WE MEAN BY “PERSONAL INFORMATION?”

For us, “personal information” means information which identifies you, like your name or email address. Any information that does not identify you is “non-personal information.”

If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining data will be classed as non-personal information.

GENERAL USE OF YOUR INFORMATION

WHEN DOES SEP PAINTERS RECEIVE YOUR PERSONAL INFORMATION?

We collect personal information about you when you provide it to us. We only collect personal data relevant to the type of transactions you make with SEP Painters.

For example, when you contact SEP Painters to sign up to any of SEP Painters’s online content, such as newsletters, or you telephone, email or write to SEP Painters, we may receive and retain personal information about you.

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If you engage with our social media accounts, such as Twitter and Facebook, we may receive personal information about you then too. If you use these networks, their privacy policies apply, and we encourage you to read them.

The information we collect is relevant to the type of transaction you are entering into. It may include details such as your name, email address, postal address, telephone or mobile number.

HOW WILL SEP PAINTERS USE YOUR PERSONAL DATA?

SEP Painters will use your personal information for administrative reasons, such as to answer your correspondence, keep your records up to date or to implement your instructions (for example, to ensure you no longer receive marketing information if you tell us to stop sending it to you). We may also use your data for marketing purposes, if you have given us permission to do so.

HOW DO WE USE PERSONAL INFORMATION COLLECTED PRIOR TO MAY 2018?

The way that we collect your consent to send you marketing information has changed since the new General Data Protection Regulation (GDPR) came into force. If you sent us an enquiry before May 2018, we asked you whether you were happy to receive marketing communication at that time. Unless you opted out from receiving such communication at that point, we will have registered you as being happy to receive these materials.

HOW DO WE KEEP YOUR DATA SECURE?

We take all necessary steps to ensure any information you provide to us online is safe, secure and managed correctly. In order to prevent unauthorised access or disclosure of this data we have put in place suitable physical, electronic and managerial procedures.

HOW LONG WILL SEP PAINTERS KEEP YOUR PERSONAL INFORMATION?

We will only hold your personal information on our systems for as long as we need to. Once your data is no longer required, or if you request that we do so, we will delete your information from our database.

We will treat any consent you give us to share marketing materials with you as lasting for 24 months. After 24 months has elapsed from the date upon which you granted consent, we will either ask you to re-grant us permission to contact you, or will remove your details from our database.

If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us (this allows us to specifically exclude your data when we generate mailing lists or undertake other marketing activity).

HOW CAN YOU CONTROL WHAT WE SEND YOU OR REQUEST WE UPDATE YOUR PERSONAL INFORMATION?

The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. You can tell us that your details have changed or change the way that we communicate with you in a number of ways.

WHAT OTHER INFORMATION DO WE GATHER?

In addition to information gathered directly (as outlined above), we also gather information indirectly. This information does not identify you to us, but allows us to analyse how our website is being used, ensures that the site runs smoothly, and allows us to make improvements to our online service.

In common with most websites we have access logs. These logs record information on user activity on the site and are aggregated to produce summary information, allowing statistics about the popularity of the website to be compiled.

Access log files do not contain any personal information and do not identify you to us. SEP Painters reserves the right to store this aggregated information indefinitely.

We may also use cookies, clear GIFs (small, transparent images which allow us to see how users behave when they reach a webpage), third party web analytics and device information for functionality and to better understand user interaction with our products, services, and communications. No personal information is collected during these processes.

Functionality: We may use cookies and device information to enhance functionality of certain areas of the website. For example, cookies are used to count how many times you have visited our site, so we can see if users are making repeated visits. This data is anonymised so you are not identifiable to us, but when viewed in aggregate, this information helps us to see whether our website is a useful resource to our visitors.

Please see below to find out more about our cookie usage across this website.

HOW CAN YOU CONTACT US?

This website is owned and operated by:

SEP Painters
12A Chapel Close, Gt Waldingfield,
Sudbury, Suffolk CO10 0UB

If you have any questions about this privacy statement or any other matters concerning this website or you wish to report a technical error, please get in touch using the various options available on the contact page.

CHANGES TO SEP PAINTERS’S PRIVACY POLICY

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to SEP Painters. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the SEP Painters website to submit personal information. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

COOKIE INFORMATION

The SEP Painters website creates cookies, in order to give you a better browsing experience. These cookies contain no personal information, but help our site to run more smoothly on your computer.

ABOUT COOKIES ON OUR WEBSITE

A cookie is a small file of letters and numbers that we place onto your device. It is used to tailor your experience either for the duration of your visit (using what is known as a “session” cookie) or for repeat visits (for which we store what is known as a “persistent” cookie).

We also use “analytical” cookies which allow us to recognise and count the number of times you visit and to see how you move around our website.

Some cookies are set directly by us, while others are set by trusted third parties.

ARE COOKIES SAFE?

Yes, cookies are completely safe and do not hold any personal information such as your home address, date of birth or credit card details.

If you would like to find out more about cookies, visit www.aboutcookies.org

WHAT IF I DON’T WANT COOKIES?

If you are not comfortable with our website using cookies please change your browser settings or navigate away from this website. Please note that by not using cookies some of the website’s features may not be available.

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WEBSITE ACCESSIBILITY

SEP Painters is committed to providing a website that is accessible to the widest possible audience including those with sight, audio and motor impairment restrictions.

BROWSER SUPPORT

The site is built in a flexible manner and scales to ensure readability on whatever device or browser it is viewed upon. Browser support is progressive meaning more capable browsers may get improved aesthetics or functionality, yet content is still accessible on older browsers.

VISUAL OPTIONS

Users browsing on a desktop computer with Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari or Opera will find that they can scale/zoom the entire page, including images, by holding down Ctrland toggling the+/- keys. Mac users need to use the<Apple Cmd key in conjunction with +/-.

Users still using older browsers versions will find that they can resize the text only using the same key combinations.

Scale/zoom options can also be accessed via each browser’s context menu.

Users browsing on mobile and tablet devices can scale and zoom the content using opposed digits dragged across the screen in the conventional manner.

STRUCTURE

The site has been developed using headings, paragraphs, lists and other HTML (HyperText Markup Language) to create a logical and semantic document structure.

Occasionally errors do slip into the HTML mark-up, either via human error or input mistakenly into the content management system. If you find a page which does not validate or has display errors, please let us know which page the error is on and we will endeavour to fix it as soon as possible.

JAVASCRIPT AND DYNAMIC ELEMENTS

Alternatives to scripts or other controls which rely on client device capability have been provided.

CONTEXT

Where possible, all hyperlinks use descriptive and meaningful text as a call to action. Short-hand language, such as click here has been avoided. Additionally, meaningful alt attributes and/or titles have also been added to all images where appropriate.

A written style that is straightforward and understandable has been employed throughout the site.

NAVIGATION

A standard layout and navigation structure is maintained throughout the site. Screen reader users can skip the main navigation and return to the head of the page using the links supplied.

SITE MAP

A site map has been provided that can help you navigate around the site. A link to this is available on every page of this website.